The R.I.C.H. Experience 

Course

for Providers
Hospital Employees

ONE STEP AT A TIME.  ONE PATIENT AT A TIME.  ONE PROVIDER AT A TIME

PROVIDERS...

Do you sometimes wish that patients would be more engaging in conversations about their health to assist in their management?
How many times have you seen patients rely fully on others to make decisions and not see themselves as partner in their journey to better health outcomes?
 
Are you desirous of ensuring that as infrastructure improves, and  new technology is implemented that focus is given to the true cost of care and proper budget allocations are provided?
 
Have you ever wondered whether management sees you as a number or an individual with worth?

 

Well, I’m sure that the answer to most of the questions if not all is a resounding “YES”. In order to ensure patients and providers rights are acknowledged, protected and respected, let’s start the conversation. Join me on one of my virtual courses where participants would have read the book and we discuss elements from my book, The R.I.C.H. Experience: Patients & Providers Expectations.

In this course we will take a deep dive into what patients, families, visitors and colleagues when holding the title of patient are saying about their experiences as patients whether hospitalized, in a clinic or ambulatory setting as well as what providers expect from patients when they come to us for care.

Core Course

LEVEL 1

This eight (8) weeks basic training comprises of fundamental modules required for employees onboarding, entry level and novice employees on the frontline. The modules are designed to ensure that there is a basic understanding of patients, families and visitors’ perception, expectations, communication, organizational policies and procedures and patients’ rights and responsibilities.

 

Topics include:

  1. The Patient -  the core of our existence.

  2. Protecting & respecting the rights of patients

  3. Understanding the direct link between customer satisfaction and loyalty.

  4. How to engage, connect and respond to the needs of  patients & families

  5. Developing strategies that assist patients and families to become active participants and owners of their care.

  6. How cultural beliefs , moral and ethical values impact patient’s response to care.

  7. The providers role regarding empathy, compassion and awareness.

  8. Understanding the dual effect of honesty both as a requirement and commitment of the patient and provider.

Investment Includes:

  • BONUS - Training from the Author, Mrs. Aubynette Rolle

  • Textbook – The R.IC.H. Experience: Patients & Providers Expectations

  • Workbook – The R.IC.H. Experience: Patients & Providers Expectations

  • Training Tools

  • Certificate of Achievement upon completion

$999

Investment

Advance Course

LEVEL 2

This twelve (12) weeks advance training module comprises those fundamental modules in Level I modules regarding patients and families perception, expectations, communication, organizational policies and procedures and patients’ rights and responsibilities with eight (8) additional modules designed for managers, supervisors and leaders in the organization responsible for monitoring, evaluating, oversight, leading departments and education of team members.

 

Topics include:

  1. The Patient -  the core of our existence.

  2. Protecting & respecting the rights of patients

  3. Understanding the direct link between customer satisfaction and loyalty.

  4. How to engage, connect and respond to the needs of  patients & families

  5. Developing strategies that assist patients and families to become active participants and owners of their care.

  6. How cultural beliefs , moral and ethical values impact patient’s response to care.

  7. The providers role regarding empathy, compassion and awareness.

  8. Understanding the dual effect of honesty both as a requirement and commitment of the patient and provider.

PLUS eight (8) additional modules on the importance of:​

  1. Organizational commitment to service excellence starting at the top in BOARD ROOM

  2. Disclosing errors and adverse events – a right and fiduciary obligation.

  3. Changing behaviors and attitudes to effect better outcomes and sustainability.

  4. Leading a team toward peak performance.

  5. Utilizing customer feedback analytics to direct priorities in performance improvement.

  6. Building and sustaining trust and loyalty.

  7. Eliminating inequality, inequity and other barriers in accessing health care services.

  8. Improving outcomes by designing and implementing multiple methods for education and knowledge transfer based on patients  literacy level.

Investment Includes:

  • BONUS - Training from the Author, Mrs. Aubynette Rolle

  • Textbook – The R.IC.H. Experience: Patients & Providers Expectations

  • Workbook – The R.IC.H. Experience: Patients & Providers Expectations

  • Training Tools

  • Certificate of Achievement upon completion

$2,499

Investment

Are you ready, take a front seat, buckle up and globally discover, new ways and strategies to improve our healthcare system we so love, and patients so depend on.
“We must not only hear the voices of patients & providers, but understand and respond positively”